1. Pendahuluan
Welcome to SportiVago. Dengan mengakses dan menggunakan platform ini, Anda menyetujui kebijakan privasi dan ketentuan layanan yang diuraikan di bawah ini. Harap membaca dengan seksama.
The SportiVago platform connects Tenan (penyedia lapangan/fasilitas), Host (penyelenggara pertandingan), dan Member (pemain/peserta) dalam satu ekosistem olahraga pickleball.
2. Peran & Tanggung Jawab Platform
⚠️ PENTING: SportiVago bertindak sebagai technology platform yang memfasilitasi koneksi antara Tenan, Host, dan Member. SportiVago NOT pihak dalam transaksi, perjanjian, atau sengketa antara pengguna.
2.1 Batasan Tanggung Jawab Platform
- SportiVago is not responsible for payments, refunds, or financial disputes between Tenants, Hosts, and Members.
- SportiVago is not responsible for the quality of facilities provided by Tenants.
- SportiVago is not responsible for the organization of matches by Hosts.
- SportiVago is not responsible for injuries, accidents, or losses occurring during matches or use of facilities.
- All disputes between users (Tenant-Host, Host-Member, Tenant-Member) are resolved directly between the parties concerned.
3. Tenan Kebijakan untuk Tenan
3.1 Data yang Dikumpulkan
- Venue name, address, phone number, email
- Number and type of courts
- Transaction and payment data
3.2 Tanggung Jawab Tenan
- Provide accurate and up-to-date facility information
- Ensure facility safety and suitability
- Maintain adequate insurance for the venue
- Handle Member refunds and complaints directly
- Not misuse Member data for purposes outside the platform
4. Host Kebijakan untuk Host
4.1 Data yang Dikumpulkan
- Name, email, phone number
- History of hosted matches
- Payment data and participant confirmations
4.2 Tanggung Jawab Host
- Organize matches according to announced schedules and rules
- Verify participant payments before confirming attendance
- Manage Member payment refunds if a match is cancelled
- Maintain sportsmanship and safety during matches
- Be fully responsible for managing registration funds
⚠️ Penipuan oleh Host: Segala bentuk penipuan yang dilakukan oleh Host (seperti menerima pembayaran tanpa menyelenggarakan pertandingan) adalah tanggung jawab Host sepenuhnya. Member yang dirugikan dapat melaporkan Host melalui fitur pelaporan. SportiVago berhak memblokir akun Host yang terbukti melakukan penipuan. SportiVago tidak bertanggung jawab atas kerugian finansial yang dialami Member.
5. Member Kebijakan untuk Member
5.1 Data yang Dikumpulkan
- Name, email, phone number, alamat, kota, provinsi
- Profile photo (optional)
- Match history, statistics, and ELO rating
- Payment data and attendance confirmations
5.2 Hak Member
- Member berhak menghapus akun dan seluruh data pribadi kapan saja melalui menu Profile → Delete Account
- Member berhak meminta informasi tentang data yang disimpan
- Member dapat mengubah atau memperbarui data pribadi melalui Profile
6. Pengumpulan Data Kesehatan
🩺 PENTING: Data kesehatan yang dikumpulkan bersifat opsional. You can menggunakan seluruh fitur SportiVago tanpa memberikan data kesehatan. Fitur kesehatan hanya meningkatkan pengalaman analisis performa Anda.
6.1 Data yang Dikumpulkan
- Heart Rate (HR) — data BPM real-time selama pertandingan
- Resting Heart Rate (HR_REST) — detak jantung istirahat untuk perhitungan cadangan
- Heart Rate Variability (HRV) — variabilitas detak jantung untuk analisis pemulihan
- TRIMP (Training Impulse) — beban latihan yang dihitung dari data HR
- ACWR (Acute:Chronic Workload Ratio) — rasio beban akut vs kronis
- Calories & Activity Duration — estimasi pengeluaran energi dan waktu aktif
6.2 Sumber Pengumpulan
- Web Bluetooth API — koneksi langsung ke smartwatch/sensor HR melalui browser
- Health Connect (Android) — sinkronisasi data kesehatan dari aplikasi Google Health Connect
- HealthKit (iOS) — sinkronisasi data kesehatan dari Apple Health
- Manual Input — pengguna dapat memasukkan HR_REST secara manual melalui Profile
6.3 Tujuan Pengumpulan
- Objective data-based performance and fitness analysis
- Training load monitoring to prevent overtraining
- Recovery and training intensity recommendations (AI Coach)
- Long-term fitness trend visualization
6.4 Penyimpanan & Keamanan
- Health data is stored encrypted on the same server as other personal data
- Data is NOT sold, rented, or shared with third parties, including insurers, pharmaceutical companies, or advertisers
- Health data is NOT shared with Tenants, Hosts, or other Members
- Health data access is limited to the user concerned (via Profile → Health)
6.5 Persetujuan & Kontrol
- Collecting health data requires explicit consent (opt-in) melalui:
— Consent prompt saat pertama kali menghubungkan smartwatch
— Izin akses Health Connect / HealthKit di perangkat Anda
- You can disconnect kapan saja melalui menu Profile → HR Setup → Disconnect
- Health data will be permanently deleted saat akun dihapus, bersama seluruh data pribadi lainnya
7. Pengelolaan Data Pribadi
7.1 Penyimpanan Data
- Data is stored on a secure server with encryption
- Passwords are stored hashed (SHA-256) — readable by no one
- Profile photos are stored encrypted
7.2 Penggunaan Data
- Data is used ONLY for platform operations (matchmaking, rating, statistics)
- Data is NOT sold, rented, or shared with third parties
- Data may be shared with Tenants or Hosts only as needed for match organization (name, profile photo)
7.3 Penghapusan Data
- Pada saat akun dihapus, seluruh data pribadi akan permanently deleted dalam waktu 30 hari
- Anonymized match statistics data may be kept for platform analytics
- Chat and payment history will be deleted with the account
8. Penipuan & Penyelesaian Sengketa
⚖️ PEMBATASAN TANGGUNG JAWAB: SportiVago adalah technology platform, NOT lembaga arbitrase atau penegak hukum. Segala sengketa perdata maupun pidana yang timbul antara pengguna platform adalah tanggung jawab masing-masing pihak.
- Tenants, Hosts, and Members are fully responsible for their transactions and interactions
- SportiVago menyediakan fitur Report untuk melaporkan pengguna yang melanggar
- SportiVago reserves the right to block or delete accounts proven to violate the terms
- For financial disputes, please contact the authorities or resolve them directly
9. Perubahan Kebijakan
SportiVago may change this policy at any time. Users will be notified by email or in-app notification. Continued use of the platform after a policy change means acceptance of the change.
10. Kontak
For questions about the privacy policy:
📧 admin@sportivago.my.id